Visit one of our stores to get a new phone.To continue getting access to talk and data services, you’ll need to upgrade to a AT&T PREPAID SM wireless device that supports at least 4G LTE and HD Voice. Get help upgrading your AT&T PREPAID device Dial 611 from your AT&T mobile phone to speak to a representativeĭon’t want to replace your phone? Make sure you cancel any lines you don't use.It’s quick and easy to get started if you need to upgrade: We can help upgrade your AT&T Wireless device You may need to swap or upgrade to a new one. (See the FAQ for more details.)ĭon’t see your phone make and model on the list? That means it may not work anymore. Once you know your device still works, you may need to restart your device or check the VoLTE or LTE status. This includes iPads ®, tablets, and wearables. 1 One change we made was to shut down our 3G network.ĭevices that still work Find out if your device still works on our network (PDF, 491KB). It’s important to check the device model number to make sure it’s still supported after the 3G network shutdown. To bring you faster speeds and new features, we're excited to upgrade America’s best network.
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